This paper explores the intersection of artificial intelligence and higher education administration, focusing on liberal arts colleges (LACs). It examines AI’s opportunities and challenges in academic and student affairs, legal compliance, and accreditation processes while also addressing the ethical considerations of AI deployment in mission-driven institutions. Considering AI’s value pluralism and potential allocative or representational harms caused by algorithmic bias, LACs must ensure AI aligns with its mission and principles. The study highlights other strategies for responsible AI integration, balancing innovation with institutional values.
Integrating artificial intelligence into higher education presents a vivid intersection of rapidly changing technology within society, eliciting predictions of terrifying ruin or breathtaking advancement. Liberal arts colleges (LACs), with their distinct missions and close-knit communities, stand at the crossroads of embracing or rejecting AI’s transformative potential while safeguarding their deeply human-centered values. These universities can serve as a natural laboratory for AI integration, where emerging technologies can be carefully piloted, ethically evaluated, and continuously refined before broader adoption. Their interdisciplinary approach, faculty-led governance, and commitment to personalized learning make them ideal environments for testing and refining AI applications that prioritize human-centered values (Lang 1999). Unlike large research universities that may implement AI at scale with limited oversight, LACs can experiment in controlled settings, ensuring ethical and educational priorities remain central.
Liberal arts colleges (LACs) balance intellectual engagement with social responsibility. Here also lies the crux: with fewer resources than large research universities, they must navigate the ethical and operational risks of AI—systems that are far from neutral as these institutions grapple with relatively fewer resources than large research institutions, they must carefully navigate the ethical and operational risks of AI systems, which are anything but neutral (Friedler, Scheidegger, and Venkatasubramanian 2016). The concepts of fairness and harm, central to this navigation, reveal themselves to be fluid, contested, and deeply tied to the historical, cultural, and local contexts in which they are debated (Dewey 1929).
Consider one important task laden with competing ideas of fairness: budget allocation. Universities face the delicate task of distributing resources in ways that reflect both their intrinsic mission and external pressures, such as market demand (e.g., student enrollment and grant funding potential). This process often involves navigating entrenched interests and institutional inertia, revealing the complexities of defining and achieving fairness (Massy 1996). When one popular AI platform was tasked with distributing $100 million separately to three hypothetical liberal arts colleges, it laid bare its implicit assumptions. For a generic liberal arts college, it ostensibly “balanced” equity and academic excellence. Yet, given the distinct contexts of a progressive, globally oriented West Coast college and a conservative, Christian-driven institution in the South, the AI’s allocations shifted dramatically. At the West Coast institution, cosmopolitanism and sustainability recategorized hundreds of thousands of dollars, while at the Southeastern college, Christian faith-based instruction and traditional community values rose to the fore 1. These variations illustrate that AI can adapt to values when provided with context (Zhou et al. 2023). Absent such guidance, it defaults to varying median values that depend on its training data and must overlook the unique character of any given institution or community. It is no surprise, then, that different AI tools produce hugely varying outcomes due to distinct training data, languages, and algorithms (Ülgen 2025-01-27).
The budget exercise reveals what experts in computer science widely call the “alignment problem,” or the challenge of aligning AI with human values, preferences, or needs 2. Despite the many attempts, “alignment” is a Sisyphean effort, for it disregards value pluralism for a monistic ideal (Rudschies, Schneider, and Simon 2020; Mishra 2023; Elmahjub 2023). As Shannon Vallor writes, “AI isn’t developing in harmful ways today because it’s misaligned with our current values. It’s already expressing those values all too well”(Vallor 2024). Vallor’s point is that humans themselves never align or share values, at least in large groups, and a millennium-old history of grappling with fairness and justice has not solved this “problem,” nor would we want the world’s value diversity flattened by anything capable of complex and universal decision-making. Fortunately, there is much wisdom in the many philosophical approaches to value conflicts, from deontological principles, which emphasize universal duties, to relational approaches like care ethics, which focus on interpersonal context, to pragmatism, which emphasizes practical consequences and adaptability in ethical decision-making (Sandel 2009). As value alignment has shown itself impossible beyond large groups, it’s unsurprising that efforts have increasingly turned toward mitigating harm through diverse and often competing regulations and oversight, leading to a rapidly growing patchwork of government and corporate AI guidelines and regulations (Gabriel 2020; White and Case, n.d.).
As the focus shifts from adhering to universal principles to mitigating harm with a patchwork of national, regional, and community-based rules, ensuring the least harmful integration of AI systems into academic and administrative practices becomes essential (American Association Bar 2024; Dotan, Parker, and Radzilowicz 2024). Mitigation in this context can be analyzed through two primary lenses: allocative harm and representational harm (Barocas, Hardt, and Narayanan 2019). Allocative harms occur when opportunities or resources are withheld from certain groups, such as when algorithms determine admission or job offers. These harms can be easier to measure, but their recognition as problematic often depends on ethical approaches to fairness, although some are clearly defined in law. Representational harm can also be subtle or disputed and occurs when systems stigmatize or stereotype groups, as seen in language models that encode and perpetuate stereotypes (Peters 2023; chien2024a?). For example, an AI model used in university admissions might avoid representational harm by removing demographic indicators like race or gender from its training data 3. However, this could lead to allocative harm if it overlooks systemic inequalities, such as disparities in access to advanced coursework or extracurricular opportunities, effectively disadvantaging underrepresented groups.
These challenges mirror those faced by human decision-makers, raising the question of whether AI might ultimately perform better in specific contexts. Humans often encounter similar difficulties, as personal biases, lack of calibration, and opaque reasoning can lead to comparable harms (Kahneman and Tversky 1979; Martino et al. 2006). Machines may have certain advantages, such as ensuring calibration and consistency in decisions, although there is a long history of misplacing this hope in machines (Bates 2024). Setting aside that algorithms might be consistently unfair, both humans and AI systems can perpetuate a third important type of harm—procedural—such as a lack of transparency in how decisions are made or the inability of affected individuals to challenge or appeal outcomes (Hagendorff 2023; Decker, Wegner, and Leicht-Scholten 2024). In human contexts, procedural harm might arise from hasty, informal, or opaque decisions, while in AI systems, it often stems from complex algorithms that use the “wrong” or conflicting definitions of fairness or are challenging to interpret (Kwoka 2022).
Liberal arts colleges should critically examine these trade-offs, evaluating AI systems for fairness and comparing them to human abilities and limitations while always keeping humans in the loop. Addressing the three dimensions of harm—allocative, representational, and procedural—requires moving beyond vague accusations of bias or lofty claims of solving the “alignment problem,” such as through ever more finely tuned algorithms. Since human and AI decision-making effectiveness depends on how well these processes are designed and deployed, efforts should ensure robust oversight and make both human and AI systems transparent and open to scrutiny, particularly as they evolve into community or domain-specific systems.
When we set aside vague “bias” as the problem and monistic alignment as a goal, we can work with rather than attempt to eliminate AI’s many inherent and ultimately unresolvable value contradictions (Samuel 2022). One prominent example is the dominance of WEIRD (Western, Educated, Industrialized, Rich, and Democratic) perspectives in AI training data, which skews outputs to reflect only a subset of global human experiences (R. L. Johnson et al. 2022). Most widely used AI models, particularly those developed in the U.S. and Europe, are trained on datasets predominantly sourced from English-speaking Western countries, inherently privileging perspectives from a fraction of the world’s nearly 8 billion people. This lack of global representation leads to recommendations imbued with embedded value systems—intentionally programmed or implicitly inherited—that may fail to account for diverse cultural norms, communal values, or non-Western priorities. Efforts to mitigate this problem, such as developing localized AI systems tailored to regional contexts, are rising. For instance, China has initiated projects to create models aligned with collectivist cultural norms, while other nations emphasize multilingual datasets to capture a broader range of perspectives (Lucas 2023; Clark 2023-06; Government of India 2022). However, addressing WEIRD values through inclusivity introduces its own challenges, such as reconciling conflicting value systems—for example, balancing freedom of speech with religious traditions—within any single AI system. The growing trend toward fragmentation, or “personalized” GPTs, again underscores the impossibility of universal alignment while emphasizing the need for adaptable regulations to maximize benefits and mitigate harm from value-laden systems, including at the university community levels.
To develop strategies for the ethical and pragmatic implementation of AI systems, universities must also participate in their own critical examination of how principles like safety, fairness, privacy, and transparency are conceptualized and applied. Few organizations are better equipped to draw on and consider frameworks’ philosophical, ethical, and practical application within purpose-driven communities than liberal arts colleges. Achieving this will require significant and sustained effort, such as risk assessment, iterative testing, stakeholder engagement, and balancing trade-offs, a tall order for many resource-constrained colleges.
Because of value heterogeneity, we already see a proliferation of AI systems tailored to distinct contexts and individual or organizational priorities (Marquis 2024; Elmahjub 2023). Companies and universities, at least those with the resources, are creating their own GPTs or internal AI systems, “fine-tuned” with proprietary data and prompts. Among the thousands of universities without their own systems, faculty, staff, and students are turning to an increasing array of AI tools, with hundreds of products on the market (McKinsey and Company 2023; Research, Grand View 2024-12). Recent data indicates a substantial rise in AI utilization among higher education professionals, with 84% reporting usage in their professional or personal lives—a 32 percent increase over the past year (Ellucian, n.d.). Additionally, 74% of presidents and chancellors polled by The Higher Learning Commission, a university accreditation body, report implementing generative AI technologies within their institutions.(Commission, Higher Learning, n.d.) Considering that AI is also integrated into internet searches on browsers like Chrome or Edge, with AI results often presented first, we might accurately say that nearly everyone now uses AI. ChatGPT remains the most popular at the time of writing, but several nearly equally performing competitors have joined it (Capitalist 2024; Artificial Analysis, n.d.).
This essay has mostly discussed generative AI (GenAI). In fact, GenAI is only one of several types of AI, and we should distinguish it from predictive AI (PAI) and “narrow AI.” GenAI creates new content or data that resembles patterns in its training data, using underlying architectures such as transformer-based models (Vaswani et al. 2017). For instance, a GenAI system might simulate budgetary recommendations or craft hypothetical scenarios tailored to specific institutional contexts by drawing on large datasets of textual (e.g., large language model or LLM) or numerical information (Yenduri et al. 2023). In contrast, predictive AI focuses on analyzing historical data to forecast future outcomes or trends. PAI typically employs statistical models or machine learning techniques, such as regression analysis or decision trees, to provide actionable insights (IBM 2023). While GenAI synthesizes new possibilities based on learned patterns, PAI identifies relationships within structured data to project-specific probabilities or outcomes, such as predicting student retention rates or enrollment trends. Finally, narrow AI refers to tools designed for specific, restricted applications, such as grammar checks or automated scheduling, whose functionality is tightly constrained to a particular task. Despite their differences, all types of AI share the use of algorithms to generate decisions or outputs. Additionally, all AIs carry unique strengths and limitations, and none escape humanity’s extraordinarily varied and contradictory value systems. Their differences underscore the importance of selecting the right tool (Harrington 2024).
The rapid proliferation of AI tools risks amplifying institutional disparities, complicating interoperability, and scattering governance, legality, and accountability across uncoordinated systems (Selwyn 2019). While wealthier institutions may navigate these challenges more effectively, economically struggling liberal arts colleges (LACs) face heightened vulnerability, compounded by broader economic and demographic shifts threatening their financial viability. Rising tuition costs and mounting student debt—reaching $1.75 trillion in 2024—have fueled growing skepticism about the value of a college degree, while a 1.4% decline in the U.S. college-age population between 2010 and 2020 has contributed to enrollment drops (LendingTree, n.d.; Bureau 2021). Nearly 300 colleges and universities offering an associate degree or higher closed between 2008 and 2023, with over 60% of these being for-profit institutions (Report, n.d.). LACs, reliant on tuition as their primary funding source and burdened by the high per-student costs of small class sizes and personalized education, are particularly at risk of closure.(Capstone Wealth Partners 2025) To survive, many will turn toward artificial intelligence to streamline operations, reduce inefficiencies, and enhance their mission of fostering ethically grounded, adaptable graduates. Falling costs and the increasing availability of efficient open-source AI systems, such as LLaMA or DeepSeek-V3, present an opportunity for LACs to adopt tailored AI solutions, as these may lower barriers to implementing proprietary or open-source models designed to meet their specific needs.
In just a few years, most colleges will likely use their own “fine-tuned” large language models (LLMs) tailored to their specific needs and values. This shift will reflect a sharp fall in the barriers to AI adoption and bring new challenges, including ensuring these systems align with institutional missions, mitigate harm, and comply with legal and ethical standards. For liberal arts colleges (LACs), this presents a transformative opportunity to enhance student support, enrich educational experiences, and demonstrate leadership in ethical AI integration. This essay argues that LACs, with their interdisciplinary focus and smaller scale, are uniquely positioned to set an example for higher education and other industries by balancing technological innovation with their mission to foster holistic education and community values. To support this argument, this essay examines the role of AI in academic and student affairs, explores the legal and ethical risks associated with AI tools, and highlights the role of accreditation agencies and faculty and staff training in tailoring these systems to reflect institutional values, cause no harm, and uphold the law. By addressing these challenges with intentionality and foresight, LACs can position themselves as adopters of AI and leaders in shaping its responsible use across higher education.
In the best liberal arts colleges, the air hums with intellectual curiosity, ethical reflection, and a kind of cognitive dexterity—the ability to weave threads from disparate disciplines into something rich and meaningful. These institutions nurture critical thinking, not as a skill to be ticked off a checklist, but as a way of being: questioning assumptions, embracing diverse perspectives, and tackling problems with evidence and rigor. Contrast this with the passivity that can settle in when information is absorbed without question and authority accepted without scrutiny. The best liberal arts colleges stand apart by creating spaces where small class sizes foster real conversation, mentorship, and moments of personal discovery—habits of mind that form the bedrock of transformative learning (Kuh 2008).
Enter artificial intelligence, a technology that promises to reshape the scaffolding of these institutions. In academic affairs, AI offers efficiency—streamlining course schedules, automating curriculum management, and liberating faculty to focus more on engaging with students. But there’s a catch. When AI is adopted piecemeal, fragmented systems can undermine the integrated, interdisciplinary ethos that defines the liberal arts. To preserve their mission, these colleges need not just technology but a strategy, one that thoughtfully aligns AI tools with institutional values.
GenAI, for example, can simulate debates, present complex scenarios, and offer challenges tailored to push students beyond their comfort zones (Education 2023). AI tools can encourage students to grapple with conflicting evidence by generating arguments from multiple perspectives, nudging them toward deeper understanding (Łodzikowski, Foltz, and Behrens 2024). Adaptive systems can cater to individual learning needs, and prompting interdisciplinary AI frameworks might help students see connections between fields they might otherwise overlook. But here, too, the risks loom large. Relying too much on AI can turn inquiry into rote acceptance, allowing the tools meant to foster curiosity to erode it instead. And let’s not forget the value pluralism and contradictions baked into algorithms or the blind spots where human diversity is flattened into something sterile and generic.
At its core, the debate over GenAI in universities is about more than gadgets and code. It’s about whether technology can genuinely enhance the personalized, creative, and critical experiences that define education—or whether it will serve as a Trojan horse for diminished rigor and deepened inequities. Yes, AI can personalize learning, automate the repetitive, and spark creativity. But it also risks plagiarism, unequal access, and, perhaps most alarmingly, a loss of the human connection that makes education transformational (Steponenaite and Barakat 2023). The task ahead is daunting but straightforward: to embrace innovation without losing sight of the practices that make education a profoundly human endeavor (Education 2023; Memarian and Doleck 2023; Kasneci et al. 2023; Samala, Rawas, and Wang 2024). In this balancing act lies the future of higher education.
This essay does not aim to resolve the many debates on GenAI’s utility and risk in classrooms. Instead, it shifts focus to a topic receiving far less attention despite its importance: how AI tools are beginning to improve efficiencies in administrative tasks within the university’s largest and most important areas. Regardless of whether one believes AI will help or harm classroom teaching and student learning, most agree that professors teach and mentor better when they have more time for students. Especially in liberal arts colleges, where close faculty-student relationships are central to the mission, freeing up faculty time can significantly enhance teaching and learning. However, as research highlights, while AI might streamline tasks often disproportionately undertaken by women and tenured faculty, such as service work, the risk remains that institutional expectations will rise alongside efficiency gains, potentially undermining the equity these tools aim to foster (O’Meara and Rice 2007). Institutions must, therefore, use AI thoughtfully to reduce inequities without increasing burdens.
AI is already transforming academic affairs, and the challenge will
be maintaining the personalized, human-centered ethos of liberal arts
education while pioneering advancements in efficiency and innovation
(Delbanco
2012). As shown in Table [tab:1], Academic
affairs departments handle numerous repetitive processes, including
course scheduling, student record audits, accreditation reporting, and
curriculum planning. AI offers significant potential to automate these
tasks, improving efficiency and enabling faculty to dedicate more time
to their core responsibilities of teaching, mentoring, research, and
fostering intellectual growth (Kuh 2008). Predictive AI (PAI) can
streamline scheduling by balancing faculty availability with student
demand, while GenAI can automate drafting compliance reports and trend
analyses. AI-powered tools also facilitate system integration, linking
course data, learning management software (LMS) platforms, and advising
records to reduce redundancies and enhance coherence. However,
thoughtful implementation is critical to avoid pitfalls such as
algorithmic biases and data privacy concerns, which could jeopardize the
mission of liberal arts colleges (Mehrabi et al. 2021)
Task Group Workflow Manage-ment Scheduling and Resource Allocation Reporting and Dash-boards Document Manage-ment Commun-ications Data Integration Course scheduling, catalog
management, curriculum review Approving new courses, tracking pre-requisites. Optimizing classroom schedules,
adjusting course times. Generat-ing course demand reports. Uploading updated syllabi to central
re-positories. Emailing schedule changes to
faculty. Syncing course data with ERP
systems. Accreditation documentation, assessment
cycles, compliance reporting Routing accreditation updates,
scheduling assessments. Assigning staff to audit cycles,
syncing calendars. Generating annual compliance
reports. Archiving past compliance reports. Sending reminders for accreditation
deadlines. Integrating compliance software with
institutional records. Faculty workload balancing,
evaluations, promotion and tenure Tracking evaluation approvals,
submitting promotion files. Allocating committees for evalua-tions,
balancing workloads. Creating workload comparison charts. Storing tenure review documentation. Alerting faculty about evaluation
deadlines. Connecting evaluation data with
performance databases. Academic advising sessions, degree
audits, enrollment management Assigning students to advisors,
logging sessions. Assigning advisors to new students,
redistri-buting caseloads. Monitoring advisor effectiveness
reports. Archiving advising records securely. Notifying students about missing
degree requirements. Syncing advising platforms with
enrollment systems. Trend analysis, program review,
strategic planning Routing program review proposals. Allocating reviewers for
institutional research proposals. Creating enrollment trend charts. Archiving past strategic plans. Sending follow-ups about data
requests. Linking institutional trends with
external datasets. Data integration, LMS analytics,
academic technology support Updating LMS user permis-sions,
integrating software. Scheduling LMS system updates,
syncing external tools. Generating LMS usage analytics. Storing LMS data backups. Alerting users about LMS outages. Connecting LMS tools with student
information systems. Table 1: AI Tools within Academic Affairs Workflow management tasks, such as approving new courses, tracking
prerequisites, and routing faculty or program reviews, are essential for
maintaining the smooth operation of liberal arts colleges (Kuh 2008). These
processes often involve coordinating across multiple departments and
heads of faculty and ensuring compliance with institutional policies.
For example, routing accreditation updates requires managing deadlines
and ensuring all necessary documentation is submitted. Tools like Trello
and Asana can partially automate these workflows by providing task
tracking and notifications but rely heavily on manual inputs (Techco, n.d.). PAI might
enhance these processes by anticipating workflow bottlenecks or delays,
while generative AI could use rubrics and standardized templates to
streamline and improve course proposals or accreditation documents (Z. Johnson and Straub
2024). This allows faculty and administrators to focus on more
strategic aspects of academic planning rather than repetitive
administrative tasks. Scheduling and resource allocation tasks, such as optimizing
classroom schedules, assigning staff to audit cycles, and redistributing
advisor caseloads, are particularly challenging due to their complexity
(Mohamed
2016). Liberal arts colleges, with their small class sizes and
personalized approaches, require tailored scheduling solutions that
balance the needs of students, faculty, and facilities. For example,
Coursedog offers integrated academic and event scheduling solutions,
enabling course section planning, instructor assignments, and room
bookings, with some bi-directional integrations for real-time updates
with Student Information Systems (SIS) (Coursedog, n.d.). Similarly, Accruent
EMS Scheduling, widely used in higher education, supports academic and
non-academic event scheduling with features like space optimization and
conflict detection to centralize processes and reduce administrative
burdens (Accruent,
n.d.). While these systems improve operational efficiency, their
ability to adapt dynamically to immediate changes remains limited,
requiring careful configuration and ongoing manual oversight. With the
incorporation of AI, we can expect scheduling tools to dynamically
adjust schedules based on real-time data, such as faculty availability
or room usage trends, and provide predictive insights to optimize
resource allocation. Additionally, these tools could generate customized
scheduling scenarios or event recommendations, adapting to institutional
needs with minimal manual intervention. By automating these intricate
processes, colleges can free up resources for fostering more meaningful
in-person interactions. Reporting and dashboard creation are key areas in which AI has
significant potential to transform liberal arts colleges. Generating
reports, such as annual compliance summaries or enrollment trend
analyses, often involves labor-intensive extracting and manually
compiling data from multiple sources. Tools like Power BI and Tableau
already streamline this process by automating data visualization and
configuration, but they increasingly integrate advanced AI features. For
instance, Power BI incorporates AI Insights and automated machine
learning to apply machine learning models for sentiment analysis,
anomaly detection, and predictive analytics (Microsoft, n.d.a, n.d.b).
Similarly, Tableau, with its integration of Salesforce’s Einstein AI,
leverages GenAI to create visualizations, calculated fields, and
tailored insights through conversational interfaces (Tableau, n.d.;
Salesforce, n.d.). These capabilities can enhance trend
identification, anomaly detection, and the generation of narrative
summaries for accreditation or internal reviews. For example, AI could
flag a decline in course demand within a discipline and suggest resource
reallocation strategies based on historical patterns. Predictive
analytics systems, such as at Greenville University, may provide
real-time academic risk assessments, allowing faculty to intervene
earlier with students who show signs of disengagement or academic
difficulty (Gregory
2021-04-13). These tools empower administrators to prioritize
decision-making and implement solutions rather than compile data by
reducing manual input and focusing on actionable insights. Documentation and record management tasks, such as storing tenure
review files, archiving compliance reports, and maintaining advising
records, are essential for operational continuity and compliance with
state and federal regulations (Eaton 2015). Tools like DocuWare and
Laserfiche already help automate document storage and retrieval,
offering features such as workflow automation and template-based
tagging, though some manual setup is still required (DocuWare
2025; Laserfiche 2025a, 2025b). Integrating PAI into these
systems could further enhance efficiency by detecting inconsistencies or
identifying missing files, while GenAI could automate the creation of
summaries or templates for frequently used documents (Chowdhury 2024).
For example, when preparing tenure documentation, AI could ensure all
required materials are included and formatted correctly, saving time and
improving compliance. It might be tailored to improve the accuracy of
tenure reports, aligning the needs or priorities of review committees
and administration with the faculty’s teaching, research, and service
records. AI-driven solutions could also integrate with Student
Information Systems (SIS) or Learning Management Systems (LMS), creating
a unified data ecosystem to streamline administrative workflows
further. Effective communication is central to the mission of liberal arts
colleges, and AI has the potential to make notifications and reminders
more personalized and efficient. Sending reminders for accreditation
deadlines or notifying students about missing degree requirements is
essential but time-consuming. Tools like Mailchimp and Outlook
Automations automate bulk communications but often lack the
personalization needed for student-centered institutions. AI-powered
features like Microsoft’s Co-Pilot in Outlook, Gemini in Gmail, and
Intuit Assist in Mailchimp now offer generative AI capabilities to draft
contextualized email responses or reminders, though these still require
review and customization to ensure accuracy and alignment with
institutional values (Microsoft
2025; Google 2025; Intuit 2025). Additionally,
Retrieval-Augmented Generation (RAG) could further enhance this by
integrating institutional policies, communication guidelines, and prior
examples into AI-generated drafts, ensuring consistency with the
institution’s values (Lewis 2020). For instance, RAG could
retrieve language emphasizing personalized education and inclusivity or
flag potential privacy violations, such as improper sharing of student
data, suggesting secure alternatives. However, users may feel spied on
if the system over-monitors or uses overly intrusive techniques. To
address this, transparency about how the AI generates its
recommendations, and clear boundaries on data usage must be established,
ensuring trust while aligning communications with the institution’s
mission (Liu
2021). System integration and data syncing are critical for ensuring
consistency and coherence across departments at liberal arts colleges.
Tasks like syncing course data with Enterprise Resource Planning (ERP)
systems like PeopleSoft or Workday, integrating compliance software with
institutional records, and linking LMS tools with student information
systems often require significant manual effort (Oracle, n.d.; Workday
2025). For example, updating a course catalog in the ERP system
might involve separately entering the same data into the LMS and
advising platform, increasing the risk of errors and inefficiencies.
Tools like Zapier and MuleSoft provide robust automation options with
advanced features, but their effectiveness in handling highly complex,
real-time integrations may depend on extensive customization and proper
configurations. Zapier connects different applications through prebuilt
workflows called "Zaps," which trigger automated actions based on
specific conditions. MuleSoft, on the other hand, operates as an
integration platform that enables organizations to connect systems,
applications, and data through APIs, facilitating more extensive and
customizable integrations (Zapier, n.d.; MuleSoft
2025). While these tools may provide valuable automation options for
integration, their reliance on predefined workflows and manual
configuration highlights the need for more advanced solutions.
Predictive and generative AI offers the potential to enhance these
integrations by automating complex tasks, identifying inconsistencies,
and providing actionable insights that existing tools may not fully
address. Companies like IBM Watson Education and SnapLogic are already
leveraging AI to streamline system integration, offering tools that
automate documentation, generate connectors, and provide personalized
support for universities (IBM 2025a; SnapLogic,
n.d.). Predictive AI could identify discrepancies across systems,
while generative AI might suggest solutions or generate real-time data
visualizations to improve decision-making. However, implementing
AI-driven integrations involves significant costs, extensive staff
training, and potential resistance to adoption—issues particularly
pressing for smaller institutions with limited resources (Meeker 2024-07-01).
Moreover, the success of predictive and generative AI relies on access
to high-quality, well-organized data, and these systems may struggle
with nuanced or incomplete information. Despite these challenges, an AI
system that seamlessly syncs changes in a course catalog with advising
platforms and notifies advisors of relevant updates exemplifies how such
integration can reduce redundancies and ensure faculty and
administrators have accurate, up-to-date information for informed
decision-making. In the context of liberal arts colleges, integrating AI tools in
academic affairs departments is not just an opportunity to enhance
efficiency—it is a test of how well these technologies can align with
the mission-driven values that define these institutions. While workflow
optimization, scheduling, reporting, and system integration offer
substantial potential to reduce administrative burdens, the fragmented
adoption of AI tools risks creating silos and conflicting priorities. To
truly serve the unique ethos of liberal arts colleges, AI implementation
must be guided by a coordinated strategy that prioritizes
interoperability and institutional coherence. This alignment ensures
that operational improvements support, rather than detract from, the
core educational goals of fostering critical thinking, collaboration,
and personalized learning. By embedding their values into the deployment
of AI systems, liberal arts colleges can lead the way in demonstrating
how technology can complement, rather than compromise, the
human-centered practices at the heart of education. As AI weaves its way into university systems, student affairs
departments find themselves at the intersection of promise and peril.
These departments, the beating heart of campus life, oversee everything
from mental health support to career counseling—domains rich with
opportunities for innovation but fraught with potential risks. AI offers
tantalizing prospects of automating scheduling, tracking data, and
reducing administrative burdens, creating more space for meaningful
human interaction. But alongside these efficiencies come formidable
challenges: the risk of values contradictory to missions, compromising
privacy, and diluting the personal connections that define the college
experience. Liberal arts colleges, focusing on ethical reasoning and
interdisciplinary collaboration, are uniquely positioned to navigate
these tensions. Yet, the pressures they face—shrinking enrollments,
economic uncertainties, and an ever-growing web of regulations—threaten
to rush AI adoption in ways that could entrench disparities and weaken
their human-centered missions. AI offers significant opportunities to streamline repetitive
administrative tasks such as scheduling, data tracking, and managing
routine inquiries, freeing staff to focus on meaningful student
interactions (Jacques,
Moss, and Garger 2024). However, the benefits of these tools are
often overstated, with companies downplaying risks such as algorithmic
bias in housing assignments, inequities in job matching, and delays in
mental health interventions due to misclassification (EAB 2025d). Real-world
examples demonstrate AI’s potential and limitations: Penn State World
Campus uses AI to streamline transfer credit evaluations, Maryville
University automates transcript processing to reduce manual effort, and
Kellogg Community College leverages an AI-powered CRM system to enhance
communication efficiency (Brady 2024-12). As Table [tab:2] highlights, AI can assist with tasks
like automating housing assignments, identifying at-risk students
through predictive analytics, and managing event logistics, but these
tools come with significant pitfalls, including privacy risks and system
value conflicts. Balancing these efficiency gains with potential harms
requires keeping human oversight at the center of AI implementation. Role Tasks Areas Where AI Might Best Serve Areas with Greater Risk Common Apps Used Director of Residence Life Managing housing assignments, Processing maintenance
requests, Resolving conflicts Automating housing assignments, Chatbots for maintenance
requests Biased housing assignments (e.g., grouping based on
demographic data), Privacy risks from centralized housing data StarRez, Roompact, AppFolio's Realm-X Resident Hall Coordinator Overseeing
residence halls, Tracking attendance at programs, Supporting RAs Attendance
tracking, Automated reminders for events Over-reliance
on attendance data for engagement metrics, Missing interpersonal nuances Anthology
(formerly Campus Labs) Engage, Eventbrite, Scandit Director of Student Activities Planning events, Coordinating budgets, Supporting student
organizations Event logistics automation, Budget tracking and approval
systems Inequitable allocation of funds or event access, Bias in
engagement metrics Presence, Engage/Campus Labs Career Counselor/Coach Reviewing
resumes, Matching students with job postings, Hosting workshops AI
resume review, Job-matching algorithms Bias
in resume parsing or job recommendations (e.g., privileging traditional
paths) Handshake,
Symplicity Internship Coordinator Finding internship opportunities, Managing applications,
Following up on placements AI for internship matching, Automated follow-ups Biased internship matching favoring well-connected
students Symplicity, Handshake Director of Counseling Services Managing
counseling appointments, Triage for student mental health, Running wellness
programs AI
scheduling assistants, Initial mental health triage tools Misclassification
of urgency in mental health needs, Privacy risks from sensitive data Titanium,
Ivy.ai, Ocelot Mental Health Counselor Providing therapy, Crisis intervention, Educating
students on wellness Chatbots for non-urgent FAQs, Follow-up surveys Failure to detect complex emotional needs or nuances Ivy.ai, Ocelot Retention Coordinator Identifying
at-risk students, Monitoring retention data, Designing interventions AI
analysis of retention trends, Early-warning systems False
positives/negatives in identifying at-risk students, Bias in predicting
student success Starfish,
EAB Navigate Accessibility Services Coordinator Managing accommodations, Processing documentation,
Educating staff on accessibility Workflow automation for accommodation requests, Reminder
systems Misinterpreting or deprioritizing nuanced accessibility
needs Accommodate, Clockwork Director of Community Service Planning
service-learning projects, Tracking volunteer hours, Building community
partnerships Automating
volunteer tracking, Event reminders Over-reliance
on metrics, Undervaluing informal service contributions Presence Director of Campus Recreation Organizing intramural sports, Managing fitness
facilities, Tracking participation AI scheduling for leagues/events, Participation tracking Excluding students without digital access, Bias in
participation incentives IMLeagues, Fusion Table 2: AI Tools and Risks in Student Affairs As the table demonstrates, housing and residence life staff often
rely on platforms like Roompact and StarRez to manage housing
assignments and communication. StarRez integrates AI features, such as
its "AI Email Assistant" for personalized communication, while Roompact
has expressed skepticism about overreliance on AI through client
interviews (StarRez, n.d.; Roompact
2024). Meanwhile, AppFolio Realm-X claims “revolutionary” AI
functionality, allowing users to “ask general product questions,
retrieve data from a database, streamline multi-step tasks, and automate
repetitive workflows in natural language without an instruction
manual.”(AppFolio
2023-12-15) Fyma leverages AI-powered computer vision through
existing CCTV systems to analyze space utilization, advertising that
developers may optimize layouts, improve operational efficiency, and
better meet the evolving needs of student residents, although such tools
pose privacy risks (Fyma 2025). Similarly,
housing directors increasingly turn to platforms like Campus Labs Engage
and Eventbrite for tracking attendance via geolocation, QR codes, and
check-in apps (Campus
Labs Engage 2025; Scandit 2025; Eventbrite 2025). However, tools
like facial recognition, such as those offered by Trueface, may be seen
as intrusive and risk compromising student privacy (Trueface, n.d.). Career services departments are also leveraging AI to enhance
offerings. Platforms like Handshake and Symplicity use machine learning
to personalize job recommendations, improve search results, and connect
students with employers. Handshake’s AI career copilot, Coco, is
supposed to assist with interview preparation, while Symplicity’s Career
Services Manager advertises a tailored user experience based on
behavioral data (Handshake
2025; Symplicity 2025). While these tools may provide significant
benefits, such as 24/7 access to career coaching and improved
efficiency, they also carry risks. To mitigate these risks of algorithms
trained on WEIRD data and containing diverse and contradictory values,
universities must carefully evaluate and monitor AI tools, prioritizing
their vision of fairness, transparency, and accountability. With numerous tools emerging—many of which will quickly become
obsolete—universities must adopt ethical practices supported by
effective oversight to ensure these technologies enhance accessibility,
operational efficiency, and equitable outcomes (Smith and Taylor 2024). For example,
university counseling and retention services increasingly use AI to
enhance efficiency and student support while addressing ethical
considerations and privacy concerns. Institutions like Ivy Tech
Community College and Furman University claim this potential; Ivy Tech
analyzes performance data to identify at-risk students for timely
intervention, while Furman University enhances student well-being
through an AI-powered personalized support app (Brady 2024-12). Tools like AI scheduling
assistants, such as those offered by Spring Health and TheraNest, are
supposed to streamline appointment booking, improve accessibility, and
reduce staff workload (Health, n.d.; EDUCAUSE
2025a). Furthermore, retention coordinators employ AI-powered early-warning
systems, like EAB Navigate and Starfish, to identify at-risk students
through predictive analytics, enabling timely interventions. However,
these systems carry risks of false positives or negatives (EAB
2025b, 2025a, 2025c; Bauman 2024; Universitat Oberta de Catalunya
2023). Similarly, AI chatbots like Woebot and Ivy.ai handle
non-urgent mental health FAQs and provide 24/7 support, but their
inability to detect complex emotional nuances underscores the need for
human oversight (Woebot
Health 2025; Ivy.ai 2025; Ellucian 2025). While organizations
such as the Association for University and College Counseling Center
Directors (AUCCCD) have said little about AI so far, the American
Counseling Association (ACA) stresses the importance of ethical
guidelines, including informed consent, data privacy, and ensuring that
AI tools supplement rather than replace human interaction (American
Counseling Association 2025; Association for University and College
Counseling Center Directors 2025). Using a fragmented set of tools, many incorporating AI, presents
significant challenges for student affairs departments similar to those
in academic affairs. A lack of integration can result in inefficiencies
such as duplicate data entry, inconsistent record-keeping, and
difficulties tracking students across multiple systems (EDUCAUSE 2023). This
fragmentation often leads to siloed information, where critical data
needed to support students holistically is scattered across unconnected
programs (Brown and
Duguid 2000). For instance, a retention tool might flag students
as at-risk based on attendance patterns without considering career
services data showing strong internship engagement. Fragmented systems
also heighten privacy risks by storing sensitive student data across
multiple platforms, increasing the chances of breaches or mismanagement
(EDUCAUSE
2025b; eCampus News 2025). Additionally, students may feel
frustrated by disjointed services, while staff struggle with
disconnected systems, ultimately hindering personalized support. To address these issues, student affairs departments should
prioritize adopting integrated platforms or invest in middleware
software to connect existing tools. Unified platforms that consolidate
functions like retention tracking, housing, career services, and student
engagement can streamline workflows and centralize critical data.
Middleware solutions such as APIs, iPaaS, and ESBs facilitate seamless
data sharing and system integration: APIs enable direct communication
between systems, iPaaS simplifies workflows, and ESBs manage complex,
enterprise-level interactions (Laserfiche 2025b). For
example, middleware using APIs can aggregate data from various sources
into a centralized dashboard, allowing staff to address student needs
proactively (IBM
2025b). However, relying on sensitive indicators beyond
faculty-reported grades or attendance—such as data from campus jobs or
security—raises significant privacy concerns in "at-risk" flagging
systems. While middleware connects and standardizes data across systems,
AI agents autonomously perform tasks, make decisions, and generate
insights, often relying on middleware for the data necessary to power
advanced operations like machine learning (Guran et al. 2024). Institutions must
demand transparency from middleware and AI agent providers, establish
robust data governance policies, audit system performance, and train
staff on ethical AI use to ensure these tools enhance student outcomes
while avoiding inefficiencies, inequities, or privacy violations. In navigating AI’s transformative potential, student affairs
departments must adopt a balanced approach that embraces innovation
while safeguarding ethical standards and human connections. NASPA, a
leading authority for student affairs professionals, underscores the
importance of integrating AI thoughtfully to uphold institutional values
and support student success. As their recent report highlights, “AI
should be viewed not as a replacement for student affairs professionals
but as a powerful tool that enhances their capabilities.”(Brady 2024-12)
Institutions can build a more equitable and effective support system by
strategically leveraging AI to streamline processes, enhance data-driven
decision-making, and proactively address student needs. However,
achieving this requires transparent governance, ongoing training, and a
steadfast commitment to centering human interactions within AI-driven
systems. As NASPA emphasizes, the future of student affairs lies in
fostering “a powerful synergy” between technology and human expertise,
ensuring that AI amplifies the mission of holistic student development,
a liberal arts college trademark (Brady 2024-12). Student affairs departments must act as stewards of both innovation
and caution. They must adopt AI tools transparently, assemble
interdisciplinary task forces to assess their impacts, and regularly
review policies to protect student privacy and equity. Just as vital,
they need to fix fragmented, disconnected systems that can undermine the
very support they aim to provide. By treating students as partners in
these efforts and anchoring decisions in their values, colleges can
integrate AI in ways that enhance outcomes without losing sight of their
higher mission. This is not just about implementing technology; it’s
about shaping a future that balances innovation with the enduring need
for human connection. The growing integration of AI tools into academic and student affairs
offers opportunities for liberal arts colleges to advance their
human-centered missions, but it also introduces significant legal risks,
particularly in the areas of privacy compliance and protection against
discrimination. The Family Educational Rights and Privacy Act (FERPA)
grants students the right to access, amend, and interpret their
education records, requiring that grades and evaluations be transparent
and secure. However, the opaque “black box” nature of many AI systems
complicates compliance. For instance, faculty using generative AI
(GenAI) tools like ChatGPT to evaluate student work—such as essays or
qualitative assignments—may save time and provide detailed feedback but
risk violating FERPA if they cannot explain how grades or feedback were
determined.4(Education
2020; U.S. Department of Education 2021; McKinsey & Company, n.d.;
OpenAI, n.d.b) This challenge is particularly acute in subjective
assessments, such as evaluating poetry, where a GenAI tool might
penalize creative choices—like using the color "blue" to evoke
melancholy or employing a traditional sonnet form—by labeling them as
"conventional" or "unoriginal." Similarly, culturally rich or vernacular
elements from Haitian Creole or Vietnamese American students might be
misinterpreted as "errors" due to the tool’s training data, which often
reflect WEIRD norms. Without faculty oversight to address these
limitations, AI-generated evaluations risk unfairly disadvantaging
certain groups, raising concerns about inclusivity, and potentially
leading to legal challenges under FERPA or Title IX (Jacques, Moss, and Garger
2024). FERPA’s requirement that grades and evaluations be interpretable,
accessible, amendable, and secure while protecting personally
identifiable information (PII) creates significant challenges in the
fragmented landscape of AI tools with its inconsistent privacy and
security practices.(Education 2020) Although leading
GenAI companies like OpenAI and Google have adopted measures such as
encryption, enterprise-grade security, and techniques like differential
privacy and data anonymization, their implementation remains
inconsistent across the industry (OpenAI,
n.d.c, n.d.a; Google, n.d.b, n.d.c; Golda 2024; Yao 2024-12).5 Anthropic’s Claude is marketed as a
more secure large language model (LLM) due to its “Constitutional AI”
approach, but its claims require further evaluation (Anthropic, n.d.).
Open-source models like Meta’s LLaMA and China’s DeepSeek present
additional challenges because their decentralized nature places
responsibility for privacy on individual developers, increasing the risk
of misuse or inadequate safeguards (Meta, n.d.). A shared concern among security
experts is the inadvertent exposure of sensitive data, particularly when
student PII is logged for model improvement (“AI Privacy Policies:
Unveiling the Secrets Behind ChatGPT, Gemini, and Claude,”
n.d.).6 While no significant breaches
involving leading GenAI companies have been reported, the prevalence of
corporate data breaches suggests such an event is likely (Security, n.d.). These
discrepancies underscore the urgent need for greater transparency,
standardization, and government regulation to ensure robust and
equitable privacy protections across AI platforms (Michael 2025). In the AI arms race
with billions of dollars at stake, these companies are unlikely to be
more forthcoming or advance industry cooperation without additional
government oversight. Some states have enacted their own legislation that affects the
legality of the use of GenAI in university settings. California
legislation like AB 1584 (enacted in 2014) directly addresses many
concerns about data privacy in educational settings, requiring that data
shared with third parties remains the property of local educational
agencies. Student data "shall not be used by the third party for any
purpose other than those required or specifically permitted by the
contract." It also mandates strict security and confidentiality measures
and requires vendors to notify educational agencies of unauthorized
disclosures. Theoretically, this framework should regulate AI tools,
ensuring that data shared for personalizing learning or assessments is
strictly controlled, but the onus seems to be put on users currently.
Coupled with broader laws like the California Consumer Privacy Act
(CCPA), enacted in 2018 to enhance individual control over personal
data, and the Children’s Data Privacy Act, introduced in January 2024 to
strengthen protections for minors, AB 1584 provides a robust legal
foundation to mitigate data misuse and breaches. Despite these
regulations, many California universities may inadvertently violate them
through the unregulated use of GenAI and PAI applications. Considering universities’ risk of exposing themselves to legal
liabilities while undermining institutional accountability and student
trust, it is no wonder that some of the bigger and better-financed
universities are turning toward their own proprietary GenAI systems
(Universities Build
Their Own ChatGPT-Like AI Tools 2024-03-21). For instance, the
University of Michigan has developed U-M GPT to address security and
ethical concerns, while the University of California, Irvine has
introduced ZotGPT, a “secure” AI platform with UCI-specific data search
capabilities (University of
Michigan 2024; New University 2024). While such tools offer
enhanced privacy and customization, they often use the same WEIRD
training data and may be as, or even more, vulnerable to breaches.
Additionally, many proprietary GPTs have limited or no internet access,
leading staff and students to turn to unregulated or unpermitted tools
that access up-to-date data or information. Beyond privacy and security, the GenAI’s WEIRD training data may pose
a unique risk in higher education. Student affairs staff using red-flag
PAI systems or GenAI to help with selection processes (e.g., housing,
clubs, jobs) might unfairly penalize certain students, particularly
those from underrepresented or international groups. This concern is
evident in the COMPAS legal case, where an AI risk assessment tool used
in the criminal justice system disproportionately flagged Black
defendants as having a higher risk for recidivism compared to White
defendants. Developed by Northpointe (now Equivant), COMPAS relied on
historical data and opaque algorithms, resulting in public criticism and
calls for transparency after ProPublica revealed its flaws
(Angwin et al. 2016;
Suresh and Guttag 2021). Some argue, however, that
ProPublica misinterpreted key statistical principles and
ignored the broader context of risk assessment in criminal justice (Flores, Bechtel, and
Lowenkamp 2016). While COMPAS used predictive AI, the underlying
issue of pluralism and value-restrictive training data is equally
relevant to generative AI systems, which may inadvertently perpetuate
representational harms through stereotypes or cultural blind spots in
student-related decision-making processes. A similar pattern of controversy emerged with Proctorio, an
AI-powered exam monitoring tool adopted widely during the COVID-19
pandemic. Proctorio has been accused of using invasive and algorithmic
tracking technologies, such as webcams and keystroke monitoring, which
may disproportionately affect students with disabilities, lower-income
students, and those with darker skin tones due to facial recognition
biases (Oliver
2021; Center for Democracy & Technology 2025; Cox 2021).
While Proctorio relied on predictive AI to flag "suspicious" behaviors,
generative AI poses related risks in higher education, such as
generating misleading content or responses influenced by its biased
training data. Proctorio has acknowledged these concerns, citing
third-party audits that found no significant bias, and is working to
improve its software for fairness and inclusivity (Proctorio, n.d.). Similarly, Wells
Fargo’s AI-driven mortgage lending system, which disproportionately
denied loans to minority applicants, highlights how systemic inequities
embedded in training data can lead to discriminatory outcomes (Donnan, Choi, and Levitt
2022). these examples underscore the necessity for rigorous
oversight and fairness auditing to prevent AI-related harms in
education. When carefully designed and monitored, AI—whether predictive
or generative—might reduce human errors and biases, enhancing equity and
consistency in decision-making processes. Open-source AI models like Meta’s LLaMA and High-Flyer’s DeepSeek-V3,
along with proprietary systems like those developed by the University of
Michigan and UC Irvine, illustrate both the potential for democratizing
AI adoption and the pressing need for comprehensive standards and
oversight to address the legal, ethical, and privacy challenges
universities face. Open-source models reduce dependency on proprietary
systems and may offer institutions greater control over data privacy,
provided they can effectively mitigate breaches or attacks. The
potential for enhanced customization and independence may justify the
additional effort required to manage these systems. However, the
coexistence of open-source and proprietary models underscores a
fragmented and inconsistent approach to AI governance in higher
education. This inconsistency highlights the critical need for
comprehensive oversight to ensure transparency, accountability, and
equity in AI implementation. University accreditation agencies, as
arbiters of institutional accountability and quality, are uniquely
positioned to guide the ethical and responsible integration of AI into
academic and student affairs, helping institutions navigate these
opportunities and risks effectively. Considering the rapid adoption of AI and its associated ethical and
legal challenges, it is no surprise that university accrediting agencies
have begun to address the issue. However, their approaches remain
inconsistent and largely preliminary. Some, like the Southern
Association of Colleges and Schools Commission on Colleges (SACSCOC),
have issued concrete guidelines emphasizing confidentiality, data
security, and the risks of over-relying on AI for accreditation
materials (Southern
Association of Colleges and Schools Commission on Colleges (SACSCOC)
2024a). Similarly, the Higher Learning Commission (HLC) has
acknowledged AI’s potential for efficiency while cautioning against
risks like bias and academic integrity violations. By contrast, agencies
like the Middle States Commission on Higher Education (MSCHE) and the
New England Commission of Higher Education (NECHE) have limited their
engagement to webinars and discussions without issuing formal policies.
Meanwhile, the Western Association of Schools and Colleges Senior
College and University Commission (WSCUC) and the Northwest Commission
on Colleges and Universities (NWCCU) have focused on ethical principles,
such as transparency and substantive instructor-student interaction, but
have not provided specific directives for generative AI. This variation
leaves institutions, particularly LACs, with uneven guidance on how to
integrate AI responsibly. The few initial responses from accrediting agencies reveal
significant differences in approach and depth. HLC, while acknowledging
AI’s potential and risks, has focused more on raising awareness and
seeking information through surveys and reports, offering fewer
actionable strategies (“Higher Learning
Commission (HLC). HLC Trends 2024: The Promises and Threats of AI in
Higher Education,” n.d.). Agencies like MSCHE and
NECHE have not moved beyond exploratory discussions, leaving their
member institutions without specific guidelines for addressing
generative AI’s challenges. In contrast, NWCCU and WSCUC emphasize
ethical considerations, such as transparency and interaction standards,
which align with the values of mission-driven institutions like LACs but
fall short of addressing the technical and operational complexities of
AI integration (Northwest Commission on
Colleges and Universities (NWCCU), n.d.; WASC Senior College and
University Commission (WSCUC), n.d.). Overall, the responses vary
widely, with some agencies offering pragmatic advice and others limiting
their engagement to general principles or exploratory events, creating a
patchwork of guidance that complicates AI adoption for smaller,
resource-constrained institutions. The SACSCOC "Artificial Intelligence in Accreditation" document and
WSCUC’s draft "Artificial Intelligence Limits and Peer Review of
Institutional Reports" policy highlight accrediting bodies’ cautious
approaches toward AI integration. SACSCOC emphasizes security and
confidentiality while warning against overreliance on generative AI,
though its broad risk generalizations and limited actionable strategies
could hinder innovation (Southern Association of Colleges and Schools
Commission on Colleges (SACSCOC) 2024a). In contrast, WSCUC
prohibits external AI tools in peer review but allows for
Commission-approved AI, perhaps trying to balance security concerns with
modernization (WASC
Senior College and University Commission (WSCUC) 2024). Both
policies reflect a commitment to integrity and ethical use. Still, they
would benefit from clearer differentiation between AI types, actionable
guidelines beyond peer review reports, and support for low-risk,
beneficial applications to help institutions navigate AI integration
responsibly. Additionally, the WSCUC’s suggestion for the
Commission-approved AI again points to the fragmentation of AI tools,
each tailored for institutional needs and to guard against security
risks. The hesitation and limitations shown by regional accreditation
agencies in addressing AI applications reflect broader challenges in
adapting to emerging technologies. Historically, these agencies have
emphasized integrating technology to enhance educational quality,
accessibility, and institutional effectiveness (“New England Commission of Higher Education (NECHE).
Standards for Accreditation” 2021; Southern Association of
Colleges and Schools Commission on Colleges (SACSCOC) 2024b; Higher
Learning Commission (HLC) 2025). Building on this foundation,
future accrediting guidelines will likely require institutions to adopt
policies that prevent academic dishonesty, ensure data privacy and
security, and promote professional development to help faculty and staff
ethically integrate AI. Equity and accessibility will remain central,
encouraging AI implementations that benefit all students. Institutions
will also need to assess AI’s impact on learning outcomes and operations
continuously, fostering adaptability to technological change. These
efforts would align with accrediting agencies’ missions to uphold
educational quality and institutional integrity in an increasingly
AI-driven world. We should expect controversies and lawsuits, such as data breaches
exposing student information through AI vendors or widespread cheating
facilitated by AI tools, to test accrediting agencies’ roles in
enforcing federally mandated expectations. While not directly liable,
accrediting bodies act as intermediaries between institutions and
federal regulators, and systemic failures in areas like data protection
or academic honesty could jeopardize their recognition by the U.S.
Department of Education. For example, a data breach could reveal gaps in
vendor management under laws like FERPA, while cheating scandals might
highlight inadequate safeguards against academic dishonesty. To address
these issues, agencies must refine their guidelines, emphasizing robust
risk management protocols and updated standards for AI misuse. Beyond
hosting webinars, agencies should engage more directly and publicly with
institutions, as HLC did through its published needs survey, to
strengthen oversight and adapt to the challenges of an increasingly
AI-driven educational landscape (Commission, Higher Learning,
n.d.). In addition to domestic concerns, the global nature of higher
education introduces challenges in navigating differing AI regulatory
frameworks. Institutions collaborating internationally may face
conflicting standards, such as Europe’s stringent AI Act, versus regions
with more lenient or undefined policies (European Commission, n.d.; Nodes,
n.d.). This misalignment complicates international partnerships
and may impose burdens on institutions trying to comply with multiple
regulations. Accrediting agencies have yet to provide substantial
guidance on reconciling these disparities, leaving universities
vulnerable to inefficiencies and missed opportunities. Agencies should
prioritize regular policy updates and foster collaboration with global
partners to ensure AI integration aligns with evolving technologies and
diverse regulatory requirements. In the coming years, liberal arts colleges will face a defining
moment in determining how artificial intelligence reshapes their
institutional identity, pedagogy, and operations. AI offers
opportunities to enhance efficiency, streamline administrative burdens,
and expand student support services, yet it also presents profound
ethical, legal, and philosophical challenges that demand deliberate
governance. The fragmented and often contradictory approaches to AI
regulation, value alignment, and fairness demonstrate that no universal
solution exists—only mission-driven, institutionally grounded
strategies. LACs can harness their close-knit, mission-driven
communities to integrate AI thoughtfully, ensuring it aligns with their
values of interdisciplinary learning, inquiry, and student-centered
education. However, financial and technological constraints pose
hurdles, particularly as the rapid proliferation of AI tools risks
exacerbating institutional disparities. The growing competitiveness of
open-source models marks a pivotal moment for LACs, potentially offering
a way to overcome steep financial barriers, adopt AI in ways that
reflect their educational missions, and uphold equity and
inclusivity—provided these tools remain safe and secure. The path forward is not simply about whether to adopt AI but how to
do so in a way that reinforces LACs’ core commitments to holistic
education and student-centered learning. To navigate this complexity,
LACs must proactively integrate AI into their institutional frameworks
while maintaining faculty oversight, ethical safeguards, and a
commitment to human judgment in decision-making. By recognizing that
values cannot be “aligned” except within united communities, they can
approach this technology more intentionally and safely. Effective AI
adoption should support, rather than replace, faculty expertise and
human relationships that define a liberal arts education. Additionally,
strategic investments in technology, partnerships with research
universities, and robust governance structures will be critical to
ensuring that AI systems reflect the diverse values of their communities
while advancing transparency and accountability. By treating AI not as a
force to be passively managed but as a tool to be actively shaped in
service of their mission, LACs can lead higher education in developing a
model of AI adoption that is both innovative and ethically
responsible—one that upholds the transformative power of human learning
even in an era of machine intelligence. Placing mission and values first puts AI tools to work for the
university, not the other way around. For example, universities are
formulating their position on AI use. We might again prompt a popular
GenAI tool to create these positions for the same fictitious
universities used as examples in the introduction, highlighting value
divergence in AI output. When the tool was asked to craft a guiding
principle and action statements regarding AI use for a progressive,
globally oriented West Coast college and a conservative,
Christian-driven institution in the South, a remarkable contrast
emerged, as revealed in the following table. Institution Guiding Principle Action Statements Conservative, Christian-driven LAC in
the South “We are dedicated to the ethical
development and application of artificial intelligence, ensuring its use
upholds biblical principles, respects human dignity, and serves to advance
Christlike character and stewardship in all endeavors.” “To apply AI in education and
administration in ways that reflect and reinforce biblical principles and
moral integrity.” “To ensure that AI systems respect
human dignity, safeguard privacy, and promote stewardship as part of God’s
creation.” “To equip students with the
discernment to ethically engage with AI technologies, using them to advance
Christlike service and gospel proclamation.” Progressive,
globally oriented West Coast LAC “We are committed to advancing AI’s
ethical and human-centered use in education, ensuring it fosters creativity,
critical thinking, and inclusivity while safeguarding human dignity, equity,
and trust in alignment with our mission to create global citizens dedicated
to peace and sustainability.” “To leverage AI to enhance
creativity, critical thinking, and inclusivity, while aligning with
principles of human rights, dignity and sustainability.” “To ensure transparency, ethical
governance, and accountability in AI applications within educational and
administrative contexts.” “To educate students on the
responsible use of AI as a tool for global citizenship and collaborative
problem-solving for societal and environmental challenges.”
Workflow Management
Scheduling and Resource
Allocation
Reporting and Dashboards
Documentation and Record
Management
Communications and
Notifications
System Integration and Data
Syncing
AI in Student Affairs
AI, Legal
Risks, and the Liberal Arts College Advantage
AI and University
Accreditation
Conclusion